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Home / Refund Policy
CANCELLATIONS, EXCHANGES AND REFUNDS 1. Tickets Any ticket purchased through the Kalam platform is meant solely and exclusively for the personal use by the person in whose name the tickets has been issued. Tickets are not a transferable property and cannot be resold , trandferred or conveyed to any persons unless prior written and expressed permission has been provided by the event organiser. Any person found abusing tickets for personal gain or for commercial use shall be liable to legal proceedings including those related to black marketing and financial,criminal fraud. If one digital slutions or the Event Organizer finds that You are transferring or selling, or You had in the past transferred or sold, Your tickets, including m-ticket or band, through any mode, including social media platforms, other ticketing platforms, by hand, thereby allowing any other person to access the Event without purchasing the ticket from Kalam platform, then one digital solutions management or the Event Organizer may initiate suitable legal proceedings. Tickets once sold cannot be exchanged, cancelled, modified, transferred, or refunded, and You shall not make any request for modifications in the ticket, including change in date, time, location, or category unless the Event Organizer has specified so in the Event’s terms and conditions. Please make sure You check the date, time, and location before You book Your tickets. But we’d still advise You to read the terms and conditions for each Event regarding exchange, cancellation, modification, transfer, and refund. If You wish to change or modify your ticket details, the same shall be entirely at the discretion of the Event Organizer. If an Event is cancelled or postponed and the Event Organisers of such Event agree on issuing a refund for the tickets, it shall be the Event Organiser’s sole responsibility to contact You and process the refund and one digital solutions management and/or event organizing team shall have no liability in this regard. However, the booking fee charged by one digital solutions is non-refundable. If the Event Organizer informs one digital solutions to process the refunds on their behalf, Your refunds may reflect in Your account within seven (07) to ten (10) working days from the date of receiving the refund request. 2. Products In the event that You have placed an order for purchase of a product made available for sale on Kalam platform, if at the time of delivery and/or within 15 days from the date of delivery, if any defect is found or You are unhappy with the product for any reason, then You can ask for replacement of the product or products from the seller subject to the following terms and conditions: • Availability of the product or part of the product with the seller. • The product is not damaged due to misuse. • The damage/defect is covered under the manufacturer’s warranty. • The product is not tampered with and missing serial numbers. • The product is returned with all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product delivered. • The product is not customized or made to order. • Clothes and footwear are not used (other than for trial), altered, washed or damaged in any way. • Original tags and packaging should be intact. 3. Please note that this policy relating to Products is only in relation to goods. This Products policy is not applicable to tickets that You purchase on the Kalam platform or on the Food & Beverage tokens that you purchase at any Event which You access. 4. Refund Policy In case You have made the payment but failed to receive any email and/or SMS confirmation, then chances are that such a payment has failed. Once we have confirmed a failed order, we process refunds on our own. While we process such refunds within 3-5 days, it may take up to 7-10 working days (and sometimes more) for your financial institution to credit the amount back to your account. Kalam platform reserves the right to deny refunds for tickets purchased outside of Kalam platform. Any decisions taken by the event organiser and one digital solutions management will be final and binding in this regard. If you find that you have been issued fake tickets not authorized by us, then you may be a victim of fraud, for which you may consider filing appropriate police complaints/first information report at the nearest police station having jurisdiction over the area of your residence. We bear no responsibility or liability, under any law or circumstances, for such frauds committed by unauthorised third parties. DELIVERY 1. Tickets Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket, if entry to the Event in respect of which such ticket has been booked is subject to presentation of a physical ticket. SMS/ Whatsapp confirmation: Your booking confirmation will be sent via an SMS and/or Whatsapp notification. You may be requested to display the ticket details received along with appropriate identity proofs to receive a physical ticket. Physical Tickets: n case of physical tickets, we will deliver them to Your address confirmed and provided by You on Kalam platform. In case the tickets are returned to the origin, then one digital solutions will refund the delivery charges. However, delivery charges will not be refunded for any reasons beyond one digital solutions or its delivery partner’s control, including but not limited to your premises being closed at the time of delivery or in case you have provided an incorrect address. It is Your responsibility to ensure that delivery is taken at the address provided by You. It is also Your responsibility to ensure that You keep your delivery address updated to the one where You can ensure delivery is taken. Ticket Pick-Up: If at the time of purchasing physical tickets, You choose to ‘pick-up’ tickets from a designated location, then the pick-up details shall be intimated to You on the purchase email containing details of your purchase. You can only pick-up the physical tickets during the pick-up window from the location or address specified in the email and/or SMS confirmation. It is clarified that if you have chosen the delivery option, then the ticket redemption shall not be available at the box-office at the Event’s venue. We will not be able to fulfil Your requests for issuing a duplicate ticket or issuing an e-ticket as a replacement. Therefore, it’s highly important for You to ensure that You pick up the tickets during the pick-up window. It is Your responsibility to periodically check your notifications that shall be sent to You at the start of and during the pick-up window In all of the above options, You will need to produce the credit or debit card used to purchase the tickets for picking up the tickets at the venue. If the card user is not picking up the tickets herself/himself, an authorisation with the photocopy of this card signed by the cardholder needs to be produced. The signature on the card will be matched against the one used for authorisation. Damage: You shall be solely responsible for any damage, loss, destruction, mutilation or wastage of a physical ticket which occurs for any reason except those related to packaging issues. If You received a damaged ticket due to packaging issues, please do not take delivery of the physical ticket and instead hand it back to the delivery supplier. Accepting delivery shall exempt one digital solutions from all liability for damage to physical tickets arising because of packaging issues and shall not be responsible to compensate You for such damage or provide You a replacement ticket. We will not be able to help You redeem the physical tickets if the barcode/qr code is not scannable. In such situations, You will be required to purchase another new ticket(s) to get access to the venue. 2. PRODUCTS Products will be delivered to the address specified, within the timeline specified in the terms and conditions of the Event. In case of any unusual delays, the Event Organizer shall reach out to You directly on the contact details provided by You. 3. INDEMNIFICATIONS You agree to indemnify, defend and hold harmless for one digital solutions (including its directors, employees, officers, affiliates, consultants and agents)(each an “Indemnified Party”) from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Indemnified Parties that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User, pursuant to these Terms and Conditions, or any acts committed by third parties not authorized by one digital solutions, or in relation to any third party claims raised against Indemnified Parties in relation to the foregoing. NOTIFICATIONS 1. You are consenting to receive transactional and promotional messages, or notifications, as generated by the one digital solutions. We will be sending notifications to you by way of the following methods: o SMS o Email o Whatsapp o Voice Call 2. Opt-out We provide all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from Us on behalf of our partners, and from Us in general, after setting up an account. If You want to remove Your contact information from all lists and newsletters, please click on the unsubscribe links in the email. For opting out of receiving any transactional and promotional messages or notifications on your whatsapp account, please reach out to us at [email protected] and we will assist you. GRIEVANCE REDRESSAL 1. Content In accordance with the provisions of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, any grievances which You may have with respect to the information shared by You with Kalam platform hereunder and its treatment, may be directed by You to the customer support of Kalam platform. You may contact Kalam platform customer support by sending an email to [email protected] Your complaint shall be acknowledged within 24 hours and disposed of within 15 days from the date of receipt of complaint. If your complaint pertains to any material which exposes the private area, shows full nudity, depicts sexual act or is in nature of impersonation, the complaint shall be resolved within 24 hours from receipt of complaint. 2. Customer Experience At one digital solutions, your ticketing experience is of utmost importance to us. Our team is always on their toes with one goal and that is delighting our customers and their experience with us. In any way, if you feel that we can do more to live upto your expectations then that would be an opportunity for us. Here are all the ways through which you can easily get in touch with us. 1. You can send your complaints directly through the contact form, available on the website. 2. You can also write to us directly at [email protected]